At RocKen Radios, I take pride in my commitment to delivering exceptional products and service. As a small business specializing in crafting custom Bluetooth speakers from unconventional materials such as ammo cans and Jerry cans, we understand the importance of clarity and transparency in our policies, especially regarding damages that may occur during transit for warranty assessment.

Responsibility for Damages During Transit:
While we take utmost care in packaging and handling our products, any damages sustained during transit to our facility are beyond our direct control and responsibility. Customers are advised to thoroughly inspect their packages upon receipt and ensure adequate packaging to safeguard the product during transit.

Documentation of Damages:
In the event of damages observed upon receipt at our premises, we will diligently document the condition for assessment purposes.

Liability for Damages:
RocKen Radios cannot be held liable for damages incurred during transit. Customers are encouraged to promptly notify the carrier of any damages and initiate a claim for reimbursement or replacement.

Requirement for Adequate Packaging:
To ensure the safe and secure shipping of products, customers must ensure adequate packaging when sending in their speaker for a warranty claim. Insufficient packaging may increase the risk of damages during transit, for which RocKen Radios cannot be held responsible.

This policy is implemented to protect both our valued customers and our business interests. We appreciate your understanding and cooperation as we continue to uphold the highest standards of professionalism and excellence at RocKen Radios.